Ortho Intranet Site     Residency Program       Make a Gift       QGenda 



Joint Health Program: Frequently Asked Questions

  • What is the Joint Health Program? Learn the answer

  • What are the goals of the Joint Health Program? Learn the answer

  • Who provides care as part of the Joint Health Program? Learn the answer

  • What level of commitment is expected from me as a patient in the Joint Health Program? Learn the answer

  • How long is the Joint Health Program? Learn the answer

  • What does the Joint Health Program cost? Does my insurance cover it? Learn the answer

  • What can I expect during my first visit in the Joint Health Program? Learn the answer

  • What’s next if participating in the Joint Health Program does not improve my symptoms? Learn the answer

  • I live far away from a clinic or provider in the Joint Health Program. Will the program be worth my time and effort? Learn the answer

  • How is the Joint Health Program different from traditional physical therapy? Learn the answer

  • Why am I doing the Joint Health Program if I am already scheduled for surgery? Learn the answer

What is the Joint Health Program?

For patients with chronic hip or knee pain or disability (such as osteoarthritis), the Joint Health Program (JHP) offers longitudinal, comprehensive, holistic management and coordination of care. Once participating in the JHP, you and your Primary Osteoarthritis Provider (POP) will create a personalized care plan that addresses all aspects of your hip or knee condition: physical activity and exercise, weight management, nutrition, functional training, sleep quality, and emotional well-being.


What are the goals of the Joint Health Program?

Our goals are your goals! We will work together with you to help you achieve a higher quality of life while living with your hip or knee condition. Common goals related to the hip or knee are to:

  1. Understand your condition and its treatment options
  2. Learn skills for how to manage your pain
  3. Reduce your experience of chronic pain
  4. Increase and maintain your physical function and strength
  5. Promote a sustainable, healthy lifestyle through physical activity, nutrition, healthy sleep habits, emotional well-being, and weight loss
  6. Balance your mood and stress

We have helped countless patients to achieve their goals related to:

  1. Improved quality time with their spouse, family, loved ones, and communities
  2. Walking, Running, Hiking, Biking, Swimming, Gardening, Lifting, Going Up/Down Stairs, Cleaning, Yoga
  3. Work opportunities and job requirements
  4. Travel, leisure, and lifestyle
  5. Management of anxiety, stress, mood changes, and overall emotional well-being as it relates to your joint health 
  6. Weight loss and healthy eating

Who provides care as part of the Joint Health Program?

Specific providers who may contribute to your care in the JHP are:

  • Primary Osteoarthritis Provider (POP) - coordinates and manages most of your care in the JHP. POPs are physical therapists who have extensive musculoskeletal training in hip and knee osteoarthritis as well as additional training in general approaches to nutrition and weight management, sleep quality and cognitive-behavioral theory-based strategies.
  • Orthopaedic provider or primary care provider - helps direct your plan of care and provides further care if / as necessary as you participate in the JHP, such as medication management, surgical decision-making, and medical and surgical procedures. POP maintains close contact with them, and you are always free to communicate or visit with them at any point in time.
  • Dietitian – works with your POP to help you reach your goals related to diet and weight loss. Dietitians assist patients who would benefit from a meal plan or more directed follow-up regarding weight loss, while POPs can help with nutritional advice, they are not licensed, dietitians.
  • Psychologist - partners with your POP if you might benefit from greater expertise and treatment related to mental or behavioral health.

Your care is primarily managed and coordinated by your POP, who engages seamlessly with additional expert providers (such as orthopaedic providers, primary care providers, dietitians, and/or psychologists) to ensure that all of your care team is on the same page with your care plan and progress.


What level of commitment is expected from me as a patient in the Joint Health Program?

Your POP will partner with you overtime to set up a sustainable personalized program for your joint health. Your POP will coach you, but it will be up to you to establish and maintain new habits or approaches in your life.

Depending on your underlying condition and individual goals, you may commit to:

  • Physical activity, anywhere from 5 minutes once per week to 60 minutes each day
  • Diet modifications
  • Mindfulness or muscle relaxation techniques practiced when needed, or established as a daily practice
  • Behavioral or habit changes around your work life and home life
  • Working on strategies to improve the quality of your sleep

Additional input may be provided by your orthopaedic provider, primary care provider, dietitian, psychologist, or other providers as necessary or appropriate.

To help you achieve your goals, you and your POP will connect outside of clinic periodically with phone calls, e-mails, and/or MyChart messages based on your preference and availability. We will also send periodic electronic surveys to continuously evaluate and improve your program for your lifestyle and habits. These touchpoints are very important to your care in the Joint Health Program! We look at all of this information to help design your program, assess your progress and make changes to your program along the way to help you get closer to your goals.


How long is the Joint Health Program?

The JHP is a one-year personalized program. However, your length of active participation is entirely dependent on your goals and underlying condition. Many patients participate actively for 3-6 months in the JHP and then follow-up intermittently over time. Others may spend 2-3 months in the program and come back to it more intensely after 6-8 months. In any case, we actively track your progress through surveys and touchpoints over the course of one year (or more, if needed).


How much does the Joint Health Program cost? Does my insurance cover it?

A JHP clinic visit is billed to your insurance as a standard physical therapy visit. Coverage, copay, and co-insurance depend on your individual insurance policy. Please check with your insurance company about your coverage before arriving at your first appointment. If you have any questions before your appointment or along the way, your POP can connect you to a Duke Financial Care Counselor free-of-charge who can assist you with these considerations. A significant portion of JHP care and communication can also occur outside of the clinic via phone calls, messages, and surveys. At this time, the JHP does not bill the patient for these telehealth services.

If you seek care with your primary care provider, orthopaedic provider, dietician, psychologist, or another provider as part of your recommended care plan, each of those services will be billed separately by the respective provider and will also depend on your individual insurance policy. You may choose to join or already be part of a gym, weight loss center, or fitness center. These expenses are not included in the JHP.

At each step in your care plan, you and your POP will work together to identify ways to maximize value for you in your individual situation.


What can I expect during my first visit in the Joint Health Program?

Your first JHP visit will last one hour. During that time, your POP will:

  • Introduce him/herself and the Joint Health Program
  • Review your pre-appointment survey responses with you (completed before your visit, either electronically or by paper)
  • Get to know you comprehensively - not only about your hip or knee condition, but really all about you, including your interests and activities, family and caregivers, preferences, what's important to you, diet, sleep habits, emotional health, and how you cope with your pain.
  • Perform a thorough physical exam looking at your overall mobility, strength and functional capacity as it pertains to your lower extremities.
  • Spend the remainder of your appointment partnering with you to establish a goal-directed personalized program for you to work on at home that meets your needs and that you enjoy doing!

Prior to your first appointment, please remember to

  • Complete your initial JHP survey (electronically, or bring in paper copy)
  • Dress in loose-fitting clothing and shoes that you are comfortable walking in.


What’s next if participating in the Joint Health Program does not improve my symptoms?

We are in continual communication with your referring provider and other expert providers. Depending on your stated preferences and goals, we can communicate to them on your behalf to explore further treatment options. These options include prescription medications, joint injections, procedures, surgeries, and other specialized therapies.


I live far away from a clinic or provider in the Joint Health Program. Will the program be worth my time and effort?

It is beneficial for you to attend your initial appointment, during which time we can discuss and review your needs while establishing a personalized program for you to begin working on wherever you live or work. If in-person visits are not realistic based on distance or other personal life matters, we can make plans to follow-up via phone or electronic messages more frequently to reconnect, discuss your progress, and help modify your program as needed. In this way, we can help you achieve your goals while minimizing the number of in-person clinic visits.


How is the Joint Health Program different from traditional physical therapy?

The JHP works with you longitudinally and comprehensively to manage and coordinate all aspects related to your chronic hip or knee condition. While all of our POPs are physical therapists, they also undergo additional training to provide a broader level of services to you to improve your joint health. Compared to traditional physical therapy:

  • Your initial visit is longer in the JHP to permit more time to get to know you and your goals as well as define a realistic personalized care plan moving forward
  • Your POP covers additional topics related to your joint health, such as nutrition, weight management, quality of sleep, and psychological distress - we look at you as a whole person
  • Your POP interacts with you outside of the clinic to meet you where you are - through phone calls, electronic messages, and surveys
  • Your POP is thinking of and accountable to your long-term health, not only your short-term acute episode – this is a long-term partner and advocate
  • Your survey data submitted over time drives personalized changes and improvements in your care plan – most traditional practices do not support or obsess as much as we do over your individual experience over time.


Why am I doing the Joint Health Program if I am already scheduled for surgery?

Research suggests that individuals who are more physically active, stronger, more flexible, have a healthier weight and diet, sleep well, have good pain coping skills, and have less emotional distress such as symptoms of anxiety and depression tend to have improved outcomes after joint surgery, such as less pain or better function.

Some individuals find that as they start to work on all of these things, according to their preferences and input from their surgeons, they are able to delay their surgery and in some cases feel that that no longer need surgery.